Policies

Last Updated: 12/20/2023

Processing Time

Our current processing time (time from order date to ship date) is approximately 1 week, but we always try to ship as soon as possible. Feel free to reach out to us if you need your order by a certain date and we will do our very best to accommodate. While this is not guaranteed, we always strive for you to be 100% satisfied and understand the importance of receiving your orders in time for events and photoshoots.

Please keep in mind that shipping and processing times are distinct. Our standard processing time (preparing your order) is 1 week, and the shipping time is the duration it takes for your package to reach you, based on your chosen shipping method at checkout. You will receive an email with tracking information once your order has been shipped. We regret that orders may not be cancelled and refunds will not be issued within the allotted processing time.

Pre-Orders: If your order contains both in-stock and pre-order items, the entire order will be held until the pre-order is ready to ship. If you'd like your in-stock items to ship first, please place two seperate orders. 

Returns and Exchanges

Please visit our Size Guide and measure prior to purchasing. We regret that we are unable to accept returns or exchanges at this time. ECO4PAWS is not responsible for damage caused by customer misuse. If for some reason you are unsatisfied with your purchase, please contact us and we will do our best to make it right. 

Shipping

Canada Shipping

For domestic shipping, Canada Post handles your package, which typically has a 5-10 day shipping window.

US Shipping

For US shipments, shipping is handled through Canada Post and then transferred to your local in country handler usually USPS.

US shipments typically have a 10-14 day shipping window.

International Shipping

We ship worldwide! However, we cannot guarantee that you will not be charged any customs taxes or duties. ECO4PAWS is not responsible for paying custom or duty fees. 

For international shipments, shipping is handled through Canada Post and then transferred to your local in country handler. International shipments typically have a 1-3 week shipping window.

Custom Orders

Please email us and we will do our best to make something special for you.

Brand Ambassador Program

Do you love ECO4PAWS and want to promote our products? We are happy to announce ECO4PAWS's Ambassador Program! Message us on Instagram or by email for more information and to apply!

Contact

Other questions? Send us an email at info@eco4paws.com. We will do our best to reply as soon as possible.